Unfortunately we cannot guarantee a set time for when your order will arrive.
You can track your order via the link included in your dispatch email (make sure you double-check this hasn’t ended up in your junk folder), all you need is your tracking number and post code. Your dispatch email will inform you which courier will be delivering your order.
Track your Hermes delivery here.
If your estimated delivery timescale has passed and you still haven’t received your order, please contact our team and they will do their best to investigate this for you.
My order is showing as delivered but I haven’t received it. What can you do?
Before contacting us please make sure your order hasn’t been left in a safe place or with a neighbour.
If your order hasn’t been left elsewhere and has gone missing please file a report with My Hermes once deemed missing email the proof and replacements can be shipped out.
If there is an item missing from your order or you have received the incorrect items please contact us so we can resolve the issue.