Your use and purchase of products from this site is governed by these terms and conditions.
We may at any time make changes to our website and the details displayed on it (including prices).
Select ‘Collection’ in your basket upon checkout to arrange to collect your order.
Orders will be ready to collect once you have received email confirmation from the Ripley’s Believe It Or Not gift shop on Ocean Boulevard.
Do not attempt to collect your order prior to confirmation it is ready to collect.
Prices and Payment
The prices for goods displayed for sale on our website are inclusive of VAT. Delivery costs will be charged in addition,
We cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail, which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you on our discretion.
You may cancel/return your order for goods purchased online (except CD, and DVD if the outer seal wrapper has been removed, and digital content not on a tangible medium) no later than the 14 days after the goods come into your possession. Items to be returned must be in their original resellable condition, all tags/pieces/packaging must be in tact and not removed. Clothing must not be used/ worn. You are responsible for the costs of returning the goods to us. Contact [email protected] for instructions on returns.
Faulty Goods/Damaged On Delivery
To claim an item as faulty/damaged on delivery you must contact [email protected] and provide a picture of the product(s) as well as the order number within a reasonable time* detailing the reason for fault. If the product is damaged on delivery you must inform us via email no later than 48 hours after receipt of delivery – claims of this nature after the time has lapsed will be invalid and void. If the product is confirmed damaged, in order to obtain a replacement, you must post the faulty item(s) back to us and we will reimburse you for postage.
Only once we receive the item(s) back in our possession will we issue a replacement.
Parcels cannot be treated as lost until 10 working days have passed from when the item is dispatched. Any claim made after 30 days from dispatch cannot be disputed as lost due to time passed.
Shipping labels are automatically generated from the order form and use the exact address inputted. Check shipping information is correct before placing an order as this cannot be changed once the order has been confirmed. Any incorrect information will be processed as correct and thus no fault will be received on our end.
Ride parts may be subject to collection only method due to size and weight.
Any ride cars and props will be subject to collection only.
The only ride parts we will ship are wheels, pins, shields and any parts that may be removed from a ride during maintenance.
Any promotions placed on our website are not valid in conjunction with any other offer or promotion nor any UK Bank and Public Holidays, Sat during Bank Holiday Weekends. Dates of when the promotions apply will be specified with each offer.
Changes to the Terms and Conditions
We reserve the right to make changes to the Terms and Conditions at any time.