General
Your use and purchase of products from this site is governed by these terms and conditions.
We may at any time make changes to our website and the details displayed on it (including prices).

Collection

Select ‘Collection’ in your basket upon checkout to arrange to collect your order.

Orders will be ready to collect once you have received email confirmation. We will arrange collection via this email.

Do not attempt to collect your order prior to confirmation it is ready to collect.

We only keep collection orders for up to 2 months from the initial purchase date. Any orders that aren’t collected will be voided and no refunds will be given to the customer.

Prices and Payment
The prices for goods displayed for sale on our website are inclusive of VAT. Delivery costs will be charged in addition,

We cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail, which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you on our discretion.

Cancellation/Returns
You may cancel/return your order for goods purchased online (except CD, and DVD if the outer seal wrapper has been removed, and digital content not on a tangible medium) no later than the 14 days after the goods come into your possession. Items to be returned must be in their original resellable condition, all tags/pieces/packaging must be in tact and not removed. Clothing must not be used/ worn. You are responsible for the costs of returning the goods to us. Contact [email protected] for instructions on returns.

Refunds are not permitted after 14 days from the completion of an order. After this period, no goods or items will be eligible for a refund.

Faulty Goods/Damaged On Delivery
To claim an item as faulty/damaged on delivery you must contact [email protected] and provide a picture of the product(s) as well as the order number within a reasonable time* detailing the reason for fault. If the product is damaged on delivery you must inform us via email no later than 48 hours after receipt of delivery – claims of this nature after the time has lapsed will be invalid and void. If the product is confirmed damaged, in order to obtain a replacement, you must post the faulty item(s) back to us and we will reimburse you for postage.
Only once we receive the item(s) back in our possession will we issue a replacement.

Lost Parcels

Parcels cannot be treated as lost until 10 working days have passed from when the item is dispatched. Any claim made after 30 days from dispatch cannot be disputed as lost due to time passed.

Shipping

Shipping labels are automatically generated from the order form and use the exact address inputted. Check shipping information is correct before placing an order as this cannot be changed once the order has been confirmed. Any incorrect information will be processed as correct and thus no fault will be received on our end. No refunds will be given if the address is incorrect on the shipping label if the customer is at fault.

We cannot guarantee a specific date of the delivery. ‘Next Working Day’ will be subject to courier. Orders received over a weekend or bank holiday will not be processed over this time. Orders are processed in 1-3 working days. You will receive a confirmation email once your order and been packed and shipped, one email will contain confirmation of shipping, a second email will be sent with the tracking details.

Embroidery

When purchasing the embroidery service for your product, please be aware that once this service has been applied, the item becomes personalized and, therefore, cannot be returned or exchanged.

Ride Parts

Ride parts may be subject to collection only method due to size and weight.

Any ride cars and props will be subject to collection only.

The only ride parts we will ship are wheels, pins, shields, and any parts that may be removed from a ride during maintenance.

Ride part conditions may vary from the photo displayed on the product image. This is due to the item being used on an operating ride which leads to wear and tear on the item. This is a factor beyond our control.

Promotions Policy

Any promotions placed on our website are not valid in conjunction with any other offer or promotion nor any UK Bank and Public Holidays, Saturdays during Bank Holiday Weekends. Dates of when the promotions apply will be specified with each offer.

Stock Availability

At Pleasure Beach Resort, we try to offer our full merchandise to you the customer. When the resort it open, stock can change rapidly, especially on popular products, and it maybe that the online stock quantities don’t always reflect the available stock!

If a certain item you order is not in stock, we will give you a full refund on the item(s) that are out of stock.

If you are after a specific item please email us at [email protected] and we will be able to help you with your request.

Brick Terms and Conditions

• For each brick that is purchased a certificate will be created for you once we have received your order. Please make sure you enter the correct names for this in the appropriate box. Certificates will be sent upon receiving and confirmation of the order. The certificate will only display the name specified provided at the time of order, not the Engraving that is on the brick.
• Duplicate bricks will only be posted if the correct postage has been paid for, if no postage has been paid for then the brick can only be collected from Pleasure Beach within 3 months of them being made available/advised to collect.
• We cannot give you a date of when the brick will be installed on The Wall Of Names.*
• Manufacturing can take 4 to 16 weeks and in some circumstances longer depending on the independent supplier we use, this is out of our control. This timescale is subject to change depending on manufacturing production times.
• Please double-check for any errors as we will use the exact copy received. Once you submit your order, there will be no opportunity to make any amendments to the inscription. No refunds can be issued once ordered.
• Inscriptions may include names, hometowns, a special date or any other special occasion.
• We do not engrave lifespans, profanities or anything deemed inappropriate.
• Blackpool Pleasure Beach reserves the right to approve all lettering and to refuse any application.
• All bricks remain the sole property of Pleasure Beach, except for duplicate bricks you can have at home.
• Duplicate bricks for you to have at home will be sent out as soon we receive them from the supplier.
• Although of excellent quality and designed to last, bricks may become worn or damaged over time owing to natural causes. No liability can be accepted for this by us.
• Pleasure Beach reserves the right to move or relocate the bricks without liability or warning.
• Please note bricks are made of concrete and are a ‘facia brick’ not a normal construction brick.
• Dimensions of the brick are – 215mm (length) x 65mm (height) x 15mm (depth).

Changes to the Terms and Conditions
We reserve the right to make changes to the Terms and Conditions at any time.